Shipping Policy

Last updated: 25 October 2026

RUAVO GYM is an online-only shop run from Salvador, Brazil, selling to customers in the United Kingdom. Our products are made by third-party manufacturers and shipped to you by our fulfilment partners from outside the UK.

1. Delivery times and costs

Service	Delivery time	Price
Standard tracked delivery	5–10 working days after dispatch	FREE on orders of £30 or more £2.99 on orders under £30

This is currently the only delivery option. The delivery cost is always shown at checkout before you pay.

2. Processing

Orders are normally dispatched within 1 to 3 working days (Monday to Friday, excluding UK bank holidays). Busy periods such as Black Friday and Christmas can add a few days; if we expect a longer delay, we will tell you by email.

Example: an order placed on a Monday is usually dispatched by Thursday and delivered 5 to 10 working days later.

3. Tracking

Every order is tracked. We email you a tracking link once it has been dispatched. Because parcels travel internationally, it can take a few days before tracking shows updates.

4. Multiple parcels

If your order contains several items, they may arrive in separate parcels with different tracking numbers. You will never be charged extra for this.

5. Taxes and charges

Prices are shown in GBP. For orders up to £135, no extra charges should be collected on delivery. For orders over £135, UK import VAT and any duties may be charged by the carrier on delivery. If a carrier asks you for an unexpected payment, please contact us before paying.

6. Delivery address

Please check your address carefully at checkout. If you spot a mistake, email us straight away with your order number; we can usually correct it before dispatch, but not after the parcel has left. If a parcel is returned because the address supplied was incomplete or wrong, we will contact you, and resending may carry a delivery charge.

7. Late, lost or damaged parcels

If your parcel has not arrived within 10 working days of dispatch, or tracking shows no movement for several days, contact us and we will investigate with the carrier. If it is lost, we will send a replacement or give you a full refund. Goods remain our responsibility until they are delivered to you (Consumer Rights Act 2015, section 29).

If an item arrives damaged, please send us your order number and photos and see our Returns & Refunds Policy.

8. Where we deliver

We currently deliver to addresses in the United Kingdom only. Some remote postcodes (for example Scottish Highlands and Islands) may take a little longer.

9. Contact

RUAVO GYM · Salvador, Brazil
Email: hello@ruavogym.com · WhatsApp: +44 7402 552661