Returns & Refunds Policy

Last updated: 27 October 2026

This policy explains how returns, cancellations and refunds work for orders placed on ruavogym.com. RUAVO GYM is an online-only shop run from Salvador, Brazil, selling to customers in the United Kingdom. Nothing in this policy affects your statutory rights under UK consumer law.

Before you buy: where returns go

Returns are not sent to a UK address. Items are returned to our fulfilment partner's returns warehouse outside the UK – usually in China, and in some cases another country, depending on the supplier of the item. Returning an item therefore means sending an international parcel.

For change-of-mind returns, you pay the return postage. As a guide, sending a small clothing parcel internationally with a tracked service from the UK usually costs around £10 to £20, depending on the carrier, weight and destination. If an item is faulty, damaged, not as described or the wrong item, we cover the reasonable cost of returning it.

1. 30-day returns

You have 30 days from the day you receive your order to request a return of eligible items. Items should be unworn, unwashed and unused, with the original tags attached and, where possible, in their original packaging.

2. Your legal right to cancel

As a UK consumer buying online, you can cancel your order within 14 days of the day after you receive it, without giving a reason. After telling us, you have a further 14 days to send the goods back. Our 30-day returns period is in addition to this right.

3. How to return an item

1. Email hello@ruavogym.com with your order number, the item(s) you want to return and, if it's faulty or wrong, a short description and photos.
2. Within 2 working days we reply with the full address of the returns warehouse for your item (in China or another country, as explained above) and instructions.
3. Send the item back with a tracked service and keep your proof of postage.

Because different items can return to different warehouses, please use the address we send you for your order so your return is matched and refunded quickly.

4. Return postage

• Change of mind: you pay the international return postage (see the guide above).
• Faulty, damaged, not as described or wrong item: we cover the reasonable return cost, or we may ask you to keep the item and refund or replace it without a return.

5. Items that can't be returned

For hygiene reasons, sealed items that have been unsealed after delivery may not be returnable for change of mind. This never affects your rights if an item is faulty or not as described.

6. Sale items

Sale items can be returned on the same terms as full-price items.

7. Faulty, damaged or incorrect items

If something arrives faulty, damaged or not as described, email us with your order number and photos. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days, and after that you may be entitled to a repair, replacement or refund.

8. Exchanges

We don't offer direct exchanges. The quickest way to get another size or colour is to return the original item and place a new order.

9. Refunds

We refund you within 14 days of receiving the returned item, or of receiving proof that you have sent it back, whichever is first. Refunds go to your original payment method. If you cancel your whole order within the 14-day cancellation period, we also refund the standard delivery charge you paid. Return postage for change-of-mind returns is not refunded.

10. Cancelling before dispatch

If you want to cancel before your order has been dispatched, email us as soon as possible. If it has not left yet, we will cancel it and refund you in full.

11. Model cancellation form

You may use this form to cancel, but you don't have to.

To: RUAVO GYM, hello@ruavogym.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Product(s):
Ordered on / received on:
Name:
Address:
Date:

12. Contact

RUAVO GYM – Igor de Almeida Moura (CNPJ 60.316.125/0001-57) · Salvador, Brazil
Email: hello@ruavogym.com · WhatsApp: +44 7402 552661